Legal

Privacy policy

Last updated: November 2026

Claritee Group Ltd (“Claritee”, “we”, “us”, “our”) is committed to protecting your personal data and respecting your privacy. This policy explains how we collect, use, store and protect your personal data, your legal rights, and how to contact us. It applies to personal data collected through our website, the Claritee Circle community, our events, communications and services.

1. Who we are

For the purposes of UK data protection law (the UK GDPR and the Data Protection Act 2018), the data controller is Claritee Group Ltd. Contact: hello@clariteegroup.co.uk.

Where we build a bespoke wellbeing platform for an organisation, that organisation may be the controller of its employees’ data and we act on its instructions. Its own privacy notice will explain this.

2. Personal data we collect

Contact and work details

• Name, email address and telephone number
• Organisation, job role and organisation size (when you book a call)

Account and community information

• Membership and profile details in Claritee Circle
• Activity, posts and preferences within the community
• Information you choose to share, such as wellbeing check-ins or assessment answers

Event information

• Bookings and attendance
• Dietary or accessibility needs you tell us about

Communications

• Emails, messages, form submissions, enquiries, feedback and complaints

Website, technical and marketing data

• Pages viewed and how you arrived (including advert campaign tags in the page address)
• IP address (approximate location), browser, device and operating system
• Marketing preferences and records of consent, opt-ins and opt-outs

Some information you share in the community, such as wellbeing check-ins, may relate to your health. We only process this with your explicit consent, you can choose not to share it, and we never pass it to your employer in a way that identifies you.

You don’t have to give us personal data, but if you don’t, some services may not be available.

3. How we use your data and our legal bases

a) To provide our services (contract)

• Run your community membership and events
• Respond to enquiries and calls you book
• Send service-related messages

b) Legal obligations

• Comply with laws and regulations, and lawful requests from authorities

c) Legitimate interests

• Improve our website, services and user experience
• Follow up business enquiries from organisations
• Keep business records, protect our users and staff, and run our business

We always balance our interests against your rights and expectations.

d) Consent

• Marketing emails
• Optional analytics and advertising cookies
• Health-related information you choose to share

You can withdraw consent at any time.

4. Marketing

We only send marketing where the law allows. You can opt out at any time using the unsubscribe link in any email or by emailing hello@clariteegroup.co.uk.

5. Where your data comes from

• Directly from you
• Through our website, forms and the Claritee Circle community
• From your employer, if they provide you with a Claritee platform
• From services you choose to use, such as embedded videos

6. Who we share it with

We do not sell your personal data. We share it only with trusted providers who help us run our business, including:

• Website hosting (Lovable / Cloudflare)
• Community platform (Circle)
• CRM and forms (HubSpot), which receives Book a call submissions
• Analytics and advertising (Google, Meta, LinkedIn) — only if you accept cookies
• Email and communication tools
• Wellbeing partners you choose to contact through us
• Professional advisers, and regulators or authorities where the law requires

All providers must keep your data secure and use it lawfully.

7. International transfers

Some providers process data outside the UK. When this happens we make sure appropriate safeguards are in place, such as UK adequacy regulations or the UK International Data Transfer Agreement / Addendum to standard contractual clauses.

8. How long we keep it

We keep personal data only as long as needed for the purposes above, including legal, accounting and reporting requirements. Community accounts are kept until you close them; enquiries that don’t lead to work are reviewed and deleted regularly.

9. Keeping it secure

We use appropriate technical and organisational measures to protect your data, and limit access to people who need it.

10. Your rights

• To be informed
• Of access
• To rectification
• To erasure
• To restrict processing
• To data portability
• To object
• To withdraw consent

These rights apply in certain circumstances. To use them, or with any question about this policy, email hello@clariteegroup.co.uk. We’ll respond within one month.

11. Complaints

If you’re unhappy with how we handle your data, please contact us first so we can try to put it right. You can also complain to the UK Information Commissioner’s Office (ICO) at ico.org.uk (opens in new tab).

12. Changes to this policy

We may update this policy from time to time. Changes will be published here with a new “Last updated” date, and we’ll tell you about significant changes where we can.